Despite the fact that Netgear WiFi extender is an exceptional device to get flawless WiFi access all over the home or workplace, it is not free from technical glitches. The most common problem that users face with their Netgear extender is that it keeps going offline.
The issue continues to appear whether you are browsing the Internet, shopping online or streaming your favorite web series. We understand how nettlesome it can be, when your extender keeps dropping the connection and showing offline. Therefore, we are here to help you out.
This post comprises of some proven and lesser-known tactics to resolve ‘Netgear extender keeps going offline’ issue. Let’s get the ball rolling.
1. Check Your Extender’s Connections
The most obvious or simplest way to fix any technical issue is by checking the connections. So be certain to check the following points:
- The antennas (if your extender has) are connected in the right way.
- The extender is properly connected to a power socket, router and computer.
- Also, the Ethernet cable you are using is damaged-free.
- The WiFi extender is getting fluctuation-free power supply.
2. Power-Cycle Your Extender
If all the connections are correct, then try power-cycling your extender. For this, consider these steps:
- Plug out your Netgear wireless extender from the power socket.
- Turn it off completely.
- Now, plug in the extender back to the socket and turn it on.
Confirm that the extender is showing green power LED light.
3. Check the Extender Placement
Still getting the ‘Netgear extender is offline’ error message? Check the placement of your extender. Once done with new extender setup, place your extender in the home keeping these things in mind:
- The extender should be kept at a neat and clean place.
- It must be away from electrical devices like microwave ovens, refrigerators, Bluetooth speakers, cordless phones, etc.
- Also, the extender should be placed at a certain distance away from concrete walls or corners.
If you have placed your extender nearby the aforementioned things, relocate it right away to get the issue resolved.
4. Update Netgear Extender Firmware
An obsolete firmware version may also result in ‘Netgear extender offline’ problem. So check if your extender is running on the latest firmware version. If not, go through the steps given below and update your Netgear extender firmware:
- Open a web browser on your computer.
- Go to mywifiext web-based page.
- Click on the Firmware Update section.
- Wait for some time and let your extender update the firmware.
In this way, you can fix the issue by updating your Netgear extender’s firmware.
5. Reset Your Netgear Extender
On the off chance that none of the aforementioned solutions resolved your issue, it’s time to go for resetting. Reset your Netgear WiFi extender to the default factory settings. However, keep in mind that the resetting process will clear all your extender’s customized settings. So it is suggested you to make a note of all the setting changes made by you during the initial setup. To reset your extender,
- Press the reset button on your extender.
- Wait for a few minutes as the extender will reboot itself.
‘Netgear extender is offline’ issue got fixed? If not, immediately get in touch with our seasoned experts at toll-free 1-888-927-4505 and let them fix the issue for you.